Quotations, flight numbers and proposed hotels are subject to change until confirmed. All hotels and flights mentioned in our cost quotes are only proposed ones, but we are not able to guarantee availability until we have secured the booking after receiving your acceptance of our proposal and an advance deposit. If we are not able to book what we have proposed, we will give you alternative options and ask for your approval before securing the booking.
The receipt of your deposit and/or final payment will indicate that you have read these Terms and Conditions, and that you have accepted them.
The Terms and Conditions below form the basis of the contractual relationship between Convoy India and its clients. It is extremely important that our clients understand and accept these Terms and Conditions.
Payment - A deposit of 30% of the total invoice is required excluding air fare (unless specified otherwise in certain cases) to proceed with the reservations and send you a status report.
Payments of deposits and final amounts can be made either by Visa, Master Card or American Express via our Secure Server or via Telegraphic Transfer to our bank account (details will be provided upon knowing your choice to pay by Telegraphic Transfer).
The balance of payment is due on arrival in India (unless specified otherwise in certain cases) and can be made using cash or card
Amendment - We do not encourage changes in the confirmed arrangements. But if you do need to make amendments in the arrangements already confirmed, we will do all possible to accommodate the changes, depending on the availability for the new requirements. However, the changes will be subject to certain amendment / administration charges.
Cancellation and Refund - We would deeply regret your decision to cancel your trip to India, however we realize that there are many valid reasons that this can happen. Cancellation must be notified in writing and will take effect the day it is received by Trans India Holidays. The following penalties will apply: -
Check-in/Check-out time The standard check-in/check-out time at the hotels here in India is 1200 hrs (noon). For early morning arrivals and late evening departures, we can only put in a request but the same can't be guaranteed. For a guaranteed early check in / late check-out, we need to book an extra night. Please specify while giving us the flights details etc.
Passports and Visas You are required to ensure that your passport and travel documentation is in order and that you have obtained the necessary visas for your journey. Should you require assistance on this matter we will be pleased to make recommendations.
International and Domestic air bookings Reconfirmation of flight bookings is the responsibility of the traveller. As tour arrangements may be booked to connect with international and domestic air flights it is your responsibility to keep us updated as to your flight times and numbers.
Travel Insurance It is a condition of booking one of our tours that the traveller is adequately insured for the full duration of the tour in respect of illness, injury, death, loss of baggage and personal items, cancellation and curtailment. The choice of insurer is the sole discretion of the client.
Amendments to confirmed arrangements Convoy India Holidays offers its clients customised packages of land and / or air services using various suppliers. The price of your travel arrangements is subject to the possibility of changes and surcharges beyond our control and may occur in connection with governmental action, currency exchange rate fluctuation and increases in suppliers' prices.
While Convoy India Holidays will use its best endeavors to provide all tours as confirmed, reasonable changes in the itinerary may be made without notice if deemed necessary or advisable by our experienced staff.
Complaints and Claims Shall you feel unsatisfied with any service Convoy Inda Holidays has provided, please notify our local representative or us to avoid the potential for similar problems happening again during your trip.
In the event of a complaint or claim for compensation, you must inform us by email or regular mail in writing within 15 days from the end of your tour. Relevant receipts and substantiating evidence must be attached to the letter of claim. Convoy India Holidays will not be liable for any claims made later than 15 days after the completion of your tour.
Communications You can contact Convoy India Holidays via the web form from Convoy India, email or phone. If for any reason, you fail to receive any reply from Convoy India Holidays in regard of your tour status within 48 hours from the time you submitted the request for booking, modifying, or canceling a tour, please contact Convoy India Holidays customer service at 24 hour phone no +91-99-5337-1065 immediately to ensure that we are able to deal with your enquiry under the terms of our Terms and Conditions.
Responsibility Convoy Holidays shall not be liable for any loss, injury, or damage to person, property in connection with climatic conditions, sea, fire, breakdown of machinery or equipment, acts of government or other authorities, wars whether or not declared, civil disturbances, strikes, riots, thefts, epidemics, quarantines, medical or customs regulations, terrorist activities, or any other actions, omissions or conditions beyond Convoy India Holidays' control. Neither Convoy India Holidays nor any of its affiliates or subsidiaries shall be or become liable or responsible for any additional expenses of liability sustained or incurred by the tour member as a result of any of the aforementioned causes.